FAQ

What is Olivia’s Place?

Olivia’s Place is a not-for-profit organisation supporting families through pregnancy and early parenting. We provide practical support, connection, education, advice, and wellbeing-focused services to help families feel supported, connected, and empowered during the early years of parenting.

Who can access Olivia’s Place services?

Any expectant parent, new parent, or guardian in the local community can access Olivia’s Place services. Support can be accessed through self-referral or referrals from other services and professionals.

To access support, families must be currently pregnant or have a child under the age of one.

What kind of support does Olivia’s Place provide?

Support provided by Olivia’s Place may include:

  • Psychosocial and emotional support

  • Parenting support and guidance

  • Community connection and social support

  • Group programs and wellbeing activities

  • Parenting and community education

  • Referrals to additional services

  • Material support alongside other supports where appropriate

How do I access support? Do I need a referral?

Many families self-refer by contacting us directly by phone, email, through our website, or by visiting our centre. Our team will have a conversation with you to better understand your situation and explore what support may be the best fit for your family. You can refer yourself here.

Health professionals and other support workers can also refer families to Olivia’s Place.

Can I come in to pick up baby items or supplies?

Olivia’s Place is not a stand-alone material aid service. Families first engage through our Family Support Program, which focuses on social and emotional wellbeing alongside practical support. Through this program, our team may also provide material aid where appropriate.

We also operate Little Livvy’s Place, our affordable baby and children’s op shop, offering low-cost clothing, toys, and essentials for families needing extra support.

Where is Olivia’s Place located?

Olivia’s Place is located in Drouin, Victoria, and supports families across the Gippsland region.

Can I volunteer with Olivia’s Place?

Yes. Volunteers are an important part of Olivia’s Place and support many areas of the organisation, including events, fundraising, administration, family support activities, material aid sorting, and Little Livvy’s Place. You can register to be a volunteer at Olivia’s Place here.

How can I support Olivia’s Place?

There are many ways to get involved, including volunteering, donating goods or funds, attending events, or partnering with us. Every contribution helps us support more local families and strengthen connections within the community.

How is Olivia’s Place funded?

Olivia’s Place relies on community donations, grants, fundraising efforts, and community support to continue delivering services to local families.

Is there a cost to access Olivia’s Place services?

Most Olivia’s Place services and supports are provided free of charge to families.

Is my information kept confidential?

Yes. Olivia’s Place respects the privacy and confidentiality of the families we support. Information is only shared when required for safety or with your consent.

Can partners, grandparents, or support people attend programs?

Yes. We welcome partners, carers, grandparents, and support people in many of our programs and activities.

What ages are your programs designed for?

Our services are primarily focused on pregnancy and the early years of parenting, however some community programs and activities may support families with older children as well.

Do you accept donations of baby and children’s items?

Yes. We gratefully accept donations of good quality baby, children’s, and maternity items. Donations help support local families and stock Little Livvy’s Place. You can find a full list of what we accept here.

What items can’t be donated?

For safety and hygiene reasons, there are some items we may not be able to accept. Please check our website or contact our team before donating larger items or equipment.

How can I stay updated on events and programs?

You can follow Olivia’s Place on social media, subscribe to our newsletter, or regularly check our website for updates on programs, events, and community activities.

Can businesses or organisations partner with Olivia’s Place?

Yes. We welcome partnerships with local businesses, organisations, and community groups who want to support local families and make a positive impact in the community.